Trade info
Orders and Customer Enquiries
For order enquiries email our order hotline.
For general enquiries contact our customer services.
Norwich Books and Music,
13a Hellesdon Park Road,
Norwich,
NR6 5DR, UK.
Tel: +44 (0)1603 785900,
Fax: +44 (0)1603 785915
Sales Enquiries
Sales Office
Hymns Ancient and Modern Ltd,
13-17 Long Lane
London
EC1A 9PN, UK.
Tel: +44 (0)20 7776 7540
Fax: +44 (0)20 7776 7556
Michael Addison
Sales and Marketing Director
Tel: 020 7776 7551
michael@hymnsam.co.uk
Aude Pasquier
Key Account Manager
Tel: 020 8875 2814
Mobile: 07831 145 964
audep@darton-longman-todd.co.uk
Jeremy Bakewell
Sales Consultant
Tel: 01922 459345
Mobile 07790 986575
bakewell1@btinternet.com
For order enquiries email our order hotline.
For general enquiries contact our customer services.
Trade terms
UK
35% discount on books (unless otherwise stated) and 25% on hymn
books. Selected RMEP titles available at 17.5%, 10% discount on
videos and audio cassettes.
International
As above (unless otherwise stated).
Hymn Books
Grants to churches, schools, colleges, hospitals, crematoria
etc. are available on introductory or renewal purchases of hymn
books. Special terms apply for trade orders involving grants,
Contact Us for details and an application form.
Returns
Only accepted by authorisation of the Norwich office provided
the original invoice number and date is quoted. Returns will not be
accepted less than six months or more than one year after the date
of the original invoice. In normal circumstances, credit will only
be given for resaleable returns. We reserve the right to impose a
handling charge to a maximum of 50% of the value of the returned
goods in the event of these conditions not being met. Returns of
dated product and annuals are not accepted.
Imperfect Copies
Please return title page only, marked to show
imperfection.
Damage in Transit
Claims must be made within 7 days of receipt of goods.
Credit
Facilities are only extended to bona-fide trade customers.
Unless otherwise agreed, the following terms apply - 30 days net,
UK and Europe; 60 days net, North America & Africa; 90 days
net, Rest of World.
Carriage
Carriage charges are applicable to all overseas orders.
Quotations will be supplied on request, please contact customer services.
Prices
All prices are subject to alteration without notice.
International Agents